Macfarlane, the Conversation Management Company

CONTACT+
A NEW GROUND-BREAKING OMNI-CHANNEL
CONTACT CENTRE SOLUTION

Built from the ground up to support multiple channels and delivered as an on-premise system or cloud service an on-premise system or cloud based service”
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TURN MULTI-CHANNEL DIALOGUES
INTO MEANINGFUL OMNI-CHANNEL
CONVERSATIONS

Find out how
IMPROVE THE CUSTOMER JOURNEY AND DELIVER AMAZING CUSTOMER EXPERIENCES

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The Conversation Management Company

Conversations

View and manage customer interactions as a single conversation thread spanning multiple channels

Omni-Channel

Provide an integrated environment for managing multiple channels delivering a consistent high level of service

Customer Experience

Map the customer journey across all channels and report on the customer experience of interacting with your contact centre

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Work with us

Macfarlane delivers excellent service, they respond very fast. Their key differentiator is their flexibility in terms of support. When you have a problem they deal with the issue immediately and with the utmost care.

Simba Chirara
Notts City Council

I am proud to be working at Macfarlane. Our expert team of developers and customer service engineers are dedicated to delivering and servicing what we believe is the best contact centre solution on the market.

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