Latest News

• 25th June 2010

  Live service versus self service: getting the balance right: Call Centre

  24th June 2010

  Why the NI 14 principle will never go away: Call Centre Helper

  14th May 2010

  Customers Still Prefer the Phone: Public Technology

• 15th December 2009

  Unified Communications helps Northampton Borough Council achieve Customer Service Excellence

  5th October 2009

  Richmond Council expands its customer service centre with focus on service excellence

  24th September 2009

  New Customer Service Centre boosts service quality for Tristar Homes

Interacting With The Now Generation Citizen
Macfarlane help the public sector to improve the way that they interact with, serve and gain insight into Now Generation Citizens.