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6 steps to more effective conversation management

Conversation Management is a new and powerful concept that provides contact centre agents with the ability to view multiple customer interactions across multiple channels as a single unified conversation thread. We created this easy to understand infographic to take take you through the 6 steps that will help you create a more effective environment to support conversation management in your call centre. 

Macfarlane Infographics (2) Facebooktwittergoogle_plusredditpinterestlinkedinmailby feather