Working with Macfarlane feels like a true partnership. We can pick up the phone and access a team of experts that help us not only achieve our service objectives but also help with wider questions related to customer contact technology.” Justin Bonnie, Contact Centre Team Leader, Customer Services & ICT, Northampton Borough Council.
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Download our infographics with 6 steps to more effective #conversation management. bit.ly/1PwCJMi
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So You Finally Chose a Contact Center Outsourcer. What Next? - bit.ly/1ORcZeb
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Download our infographics with 6 steps to more effective #conversation management. bit.ly/1PwCJMi
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This week's call centre stats #macfarstats https://t.co/1L7bqhfmeo
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Poll – At What Point is Webchat Quality Compromised? - bit.ly/1ORcEZ7