Improving lines of communication
[ Implementation & Training ]
Members of the project team are highly trained in the operation of our products and are skilled in both telecoms and data - a necessary prerequisite when working with complex computer telephony systems.
Each system is built and tested by Macfarlane's engineers at our premises before being delivered to a customer site. Macfarlane's on-site Project team then installs and tests the equipment before running through a detailed acceptance process.
The need to retain key staff is important to all companies. Macfarlane recognises this by providing customer-training courses on technology and the management of call centres. All courses are designed around a client's needs and are either held at our premises in London or on the customer site.
To assist with the process of implementing the CallPlus Management software, the first step of the implementation is the Pre Implementation Awareness Meeting (PIAM). This meeting allows us to introduce the CallPlus system to the user with a mind to planning for how the organisation might wish to use the many varied and different aspects of the CallPlus product as each organisation's implementation of a CallPlus solution will be different.
In addition we find that this meeting gives the organisation a starting point for planning the change management that may be required to any processes affected by the introduction of CallPlus.
Our training courses are not technically focused but are aimed towards administrators involved in the daily operation of the Contact Centre. Each course combines theory with hands-on exercises, allowing those attending the experience necessary to assure the highest possible quality learning takes place.
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The need to retain key staff is important to all companies. Macfarlane recognises this by providing customer-training courses on technology and the management of call centres. All courses are designed around a client's needs and are either held at our premises in London or on the customer site.
To assist with the process of implementing the CallPlus Management software, the first step of the implementation is the Pre Implementation Awareness Meeting (PIAM). This meeting allows us to introduce the CallPlus system to the user with a mind to planning for how the organisation might wish to use the many varied and different aspects of the CallPlus product as each organisation's implementation of a CallPlus solution will be different.
In addition we find that this meeting gives the organisation a starting point for planning the change management that may be required to any processes affected by the introduction of CallPlus.
Our training courses are not technically focused but are aimed towards administrators involved in the daily operation of the Contact Centre. Each course combines theory with hands-on exercises, allowing those attending the experience necessary to assure the highest possible quality learning takes place.
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