Improving lines of communication
[ Company Profile ]
[ Pioneers in Computer Telephony ]
Macfarlane have continued to be a major player in the development of leading edge technologies for contact centre solutions and speech enabled applications.
1987
Macfarlane formed
1993
NetPlus, a network-based multi-application computer telephony platform launched
1995
Macfarlane launches CallPlus, Europe's first PC-Based contact centre
1997
Major installation undertaken for Telecom Express, a leading audiotext operator
2000
Macfarlane diversifies into the public sector with a number of Local Government Contact Centre wins
2002
First county-wide virtual contact centre implemented by Macfarlane for the Somerset Direct Partnership
2003
First 150 agent CallPlus system in Local Government implemented at the LB of Lambeth
2003
Further Countywide Partnership wins with Warwickshire On-Line Partnership, and Cambridgeshire Direct
2004
Lancashire Direct and Cornish Key Partnerships implement CallPlus to provide countywide virtual contact centres
2005
Macfarlane announces its 70th Local Authority customer
2005
Macfarlane launches SpeechPlus, its advanced speech recognition technology
2006
Staffordshire Partnership decide on CallPlus
2006
CallPlus implemented within VoIP environments and is certified by Cisco
2007
Macfarlane SpeechPlus AutoDialler using advanced speech recognition software is installed in a number of councils.
2007
CallPlus IP launched. A true multi media pure IP contact centre solution
Back to top