Smooth out call peaks and reduce or even eliminate queuing by enabling customers to request scheduled callbacks. Our Callback solutions will improve customer experiences – and besides enhancing customer satisfaction, it can improve productivity by as much as 15%.
Contact+ allows customers to send a text, email or instant message specifying their number and date and time of their availability. Contact+ calls them at the specified time, thereby avoiding the need for any queuing at all.
Contact+ also allows telephone callers to leave a message while waiting in a queue and then hang up. The message takes the place of the caller in the queue and eventually gets delivered to an agent. As well as leaving a message, the caller can also specify a phone number and time for the system to call them back.