| Date |
Type |
Publisher |
Subject of Story |
| 2009 |
|
| Dec |
Web |
CCF online |
Northampton nets customer service award on back of new software Full Story |
| Dec |
Web |
Contact Centre Link |
Northampton Borough Council uses Macfarlane technology to drive service improvements Full Story |
| Dec |
Web |
voipinbusiness.co.uk |
Unified Communications helps Northampton Council achieve Service Excellence Full Story |
| Oct |
Web |
publictechnology.net |
Customer service excellence the new focus for Richmond Council Full Story |
| Oct |
Web |
Call Centre Clinic |
Richmond Council expands its customer service centre with focus on service excellence Full Story |
| Sep |
Web |
Business Computing World |
New Customer Service Centre boosts service quality for Tristar Homes Full Story |
| Sep |
Web |
Contact Center World |
New Customer Service Centre Boosts service quality for Tristar Homes Full Story |
| Sep |
Web |
Call Centre Helper |
The Benefits of an IP contact centre Full Story |
| Jul |
Web |
localgov.co.uk |
Chichester boosts first-contact rates Full Story |
| Jul |
Web |
TMC |
Chichester Council Enjoys Significant Customer Service Improvements with CallPlus Contact Center Platform Full Story |
| Jun |
Web |
contact centre link |
Daventry District Council improves service quality with one stop shop and contact centre investments Full Story |
| Jun |
Web |
ifg.cc |
UK: Daventry District Council improves service quality with One Stop Shop and Contact Centre Full Story |
| Feb |
Web |
Contact Center World |
Macfarlane and Lagan enhance offering to Scottish councils Full Story |
| Feb |
Web |
contact-centres.com |
Macfarlane & Lagan offer Scottish councils enhanced end-to-end solution Full Story |
| 2008 |
|
| Oct |
Web |
Call Centre Clinic |
Glasgow Housing Association selects Macfarlane contact centre and disaster recovery solution Full Story |
| Oct |
Web |
publictechnology.net |
Glasgow Housing Association plans new contact centre solution Full Story |
| Jun |
Web |
Computer Business Review |
Warwickshire Council talks sense with Macfarlane Full Story |
| Jun |
Web |
Contact Center World |
Warwickshire Council Deploys Speech Dialler To Drive Service Efficiency
Full Story |
| May |
Web |
IT Week |
Scottish council installs voice over IP Full Story |
| May |
Web |
Computer Weekly |
Argyll and Bute council uses VoIP to create virtual contact centre Full Story |
| Mar |
Web |
Call Centre Helper |
Stockton Council launches Customer Contact Centre to improve service
Full Story |
| Mar |
Web |
CCF |
Stockton Borough Council expands services with new call centre Full Story |
| Feb |
Web |
Call Centre Helper |
Local authority contact centres score 7.6 out of 10 Full Story |
| Jan |
Web |
Call Centre Clinic |
Six tips for effective flexible working
Full Story |
