[ News & Events ]

[ Press Releases ]

Issue Date Title
2009  
15th December Unified Communications helps Northampton Borough Council achieve Customer Service Excellence
5th October Richmond Council expands its customer service centre with focus on service excellence
24th September New Customer Service Centre boosts service quality for Tristar Homes
30th June Integrated customer service approach reaps rewards for Chichester Council
8th June Daventry District Council improves service with new contact centre....
13th February Macfarlane and Lagan offer Scottish councils an enhanced end-to-end contact centre solution...
2008  
3rd October Glasgow Housing Association selects Macfarlane contact centre and disaster recovery solution...
18th June Warwickshire Council deploys automated Speech Dialler to drive service efficiency...
14th May Argyll and Bute Council has implemented a series of initiatives that count as firsts in Scotland, and has emerged as a benchmark council for others...
7th March New Contact Centre uses Macfarlane CallPlus technology integrated with Lagan Technology & Cisco Call Manager software to drive service improvements...
28th February Customer-centric service is top local authority goal claims Macfarlane research...
15th January Macfarlane contact centre technology helps UK local authorities reach 2008 PPF Award finals...
1st January Six Tips for Effective Flexible Working