[ News & Events ]

[ Press Releases ]

Issue Date Title
2010  
25th June Live service versus self service: getting the balance right: Call Centre
24th June Why the NI 14 principle will never go away: Call Centre Helper
14th May Customers Still Prefer the Phone: Public Technology
2009  
15th December Unified Communications helps Northampton Borough Council achieve Customer Service Excellence
5th October Richmond Council expands its customer service centre with focus on service excellence
24th September New Customer Service Centre boosts service quality for Tristar Homes
30th June Integrated customer service approach reaps rewards for Chichester Council
8th June Daventry District Council improves service with new contact centre....
13th February Macfarlane and Lagan offer Scottish councils an enhanced end-to-end contact centre solution...
2008  
14th May Argyll and Bute Council has implemented a series of initiatives that count as firsts in Scotland, and has emerged as a benchmark council for others...
7th March New Contact Centre uses Macfarlane CallPlus technology integrated with Lagan Technology & Cisco Call Manager software to drive service improvements...
28th February Customer-centric service is top local authority goal claims Macfarlane research...
15th January Macfarlane contact centre technology helps UK local authorities reach 2008 PPF Award finals...
1st January Six Tips for Effective Flexible Working