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[ News & Events ]
Press Releases
White Papers
Macfarlane in the News
Events
[ Press Releases ]
Issue Date
Title
2010
15th September
Back office specialists become customer experts at Bassetlaw District Council
31st August
Macfarlane technology helps Richmond Council deliver service excellence
25th June
Live service versus self service: getting the balance right: Call Centre
24th June
Why the NI 14 principle will never go away: Call Centre Helper
14th May
Customers Still Prefer the Phone: Public Technology
2009
15th December
Unified Communications helps Northampton Borough Council achieve Customer Service Excellence
5th October
Richmond Council expands its customer service centre with focus on service excellence
24th September
New Customer Service Centre boosts service quality for Tristar Homes
30th June
Integrated customer service approach reaps rewards for Chichester Council
8th June
Daventry District Council improves service with new contact centre....
13th February
Macfarlane and Lagan offer Scottish councils an enhanced end-to-end contact centre solution...
2008
14th May
Argyll and Bute Council has implemented a series of initiatives that count as firsts in Scotland, and has emerged as a benchmark council for others...
7th March
New Contact Centre uses Macfarlane CallPlus technology integrated with Lagan Technology & Cisco Call Manager software to drive service improvements...
28th February
Customer-centric service is top local authority goal claims Macfarlane research...
15th January
Macfarlane contact centre technology helps UK local authorities reach 2008 PPF Award finals...
1st January
Six Tips for Effective Flexible Working