Harness the power of voice and data systems to resolve customer issues more effectively and boost agent productivity. Contact+ is an open, standards-based platform that integrates easily with most existing applications, data networks and back office systems including CRM, knowledge bases, ordering, payment and financial systems.
Integration benefits include:
- Increased agent productivity
- Better customer service
- Enhanced management capability
- Holistic system-wide reporting
Integration can be performed for:
- Contact routing – destination and priority
- Screen pop – display the relevant screen for the agent
- Call recording search and play e.g. store call recording reference in an activity record
- Non-voice interaction content e.g. emails, SMS messages
- Click to dial – automatically dial out by clicking on a telephone number
Integration can be performed in conjunction with both agent and automated services.
