Macfarlane Telesystems Limited
Improving lines of communication
[ Partners ]
Introduction
The integration of core application systems to your telephony network is of paramount importance in the provision of effective customer service. This includes the ability to automatically pass information to agents' PCs as they receive calls - empowering them to resolve a higher percentage of customer queries at the first point of contact. In providing customised solutions for specific markets, Macfarlane has formed partnerships with core application providers. These include:
Lagan Technologies Ltd
Lagan specialises in the design, deployment and support of CRM and interaction management solutions, principally to the public sector. Its market leading solution, Frontline, has been selected by nearly 100 UK local authorities. Frontline is a fully multi-channel enabled CRM solution that combines functionality and ease-of-use with a proven ability to integrate to disparate line of business and infrastructure applications.

Click here for details on the integration between CallPlus and Lagan Front Line software.

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Lagan
Northgate Information Solutions Ltd
Macfarlane and Northgate, an important systems provider to the Local Government marketplace, have worked together extensively to implement prestigious contact centres for the Lancashire Partnership, Somerset Direct, Warwickshire On-line (WOLP), and the Cornish Key Project.

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Northgate






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