[ Customer Profile ]

Macfarlane has created and implemented contact centre solutions for hundreds of public and private sector organisations.   

In the private sector, our client base ranges from medium-sized organisations to blue chip multinationals and leading service providers; in the public sector, we help 80 UK local authorities deliver citizen-centric service solutions that meet both e-government and CPA targets and support Best Value practices. 

In addition, we support many other public sector bodies: 

• Public Sector Partnerships (including Lancashire Shared Service Contact Centre Partnership and Warwickshire On-line Partnership) 
• Shared Working Partnerships (including Warwickshire county/district and Southwest One - Somerset County Council/Taunton Dean)
• Housing Associations (including Oxford City Homes, Glasgow Housing Association, Colchester Homes and TriStar Homes)
• Other Public Sector Organisations (including London Development Agency and Business Link London)

If you want details of solutions that we have executed for particular types of client, please contact our sales team at sales@macfar.co.uk