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Issue Date
Title
2007
Dec 4th
Macfarlane technology improves service quality for Derbyshire citizens
Oct 30th
Macfarlane Telesystems and Q-Max Systems are to host a free one day seminar entitled “Implementing Varney: Joined-Up Services Provided by Joined-Up Technology†on 4th December 2007.
Sept 2nd
Six Tips for Effective Flexible Working.
August 13
Nottingham City Council has created a new
corporate-wide Customer Contact Centre using CallPlus contact centre software
July 11
Argyll and Bute Council turns to VoIP technology to power new Customer Service Centre
July 9
Public services transformation in North East Derbyshire wins top award for Council
May 25
Contact centre investment drives award-winning customer service performance for Staffordshire Connects
May 9
Sevenoaks District Council raises the customer service bar
Mar 16
Joint Honours for Lagan and Macfarlane
Mar 14
Craven Council boosts service performance with investment in new contact centre
Jan 22
Warwickshire Direct's achievements in Shared Services recognised at e-Government National Awards finals
Jan 10
Performance Management programme boosts service quality for South Ribble Council
2006
Dec 5
Tonbridge and Malling Council Opts For Virtual Approach To Customer Service Excellence
Nov 21
Macfarlane contact centre technology assists UK local authorities in reaching e-Government National Awards finals
Nov 3
Northampton Borough Council uses Macfarlane technology to drive service improvements
Oct 25
Macfarlane's Home Working technology improves productivity for Canterbury Council's Customer Service Officers
Oct 3
Macfarlane contact centre technology helps Sefton Council reach CallNorthWest award finals
Sept 1
Rapid and effective Macfarlane and Lagan technology integration helps Lancaster Council reach CIB award finals
July 28
New Contact Centre helps Cambridgeshire County Council offer more streamlined services and improve first call resolution
July 3
New Contact Centre drives service improvements at South Hams District Council
May 2
Bobby Abedeen, a contestant in the recent Channel 4 Military Reality Show 'Escape to the Legion', has joined Macfarlane as Technical Operations Manager
Feb 14
Salisbury District Council improves quality of service to rural areas with investment in virtual contact centre
Jan 9
New Macfarlane software gives local authorities instant feedback on customer satisfaction
2005
Nov 28
Lancaster Council builds customer contact centre after research shows 80% of residents prefer the phone
Nov 23
How technology has helped Terry become the voice of Swale Council
Oct 10
Macfarlane Teleystems appoints Head of Speech Technologies
Oct 6
New Council Contact centre enhances online service for citizens of Canterbury
July 6
Macfarlane Telesystems and Lagan announce CTI and CRM integration
June 29
North East Derbyshire Council's new Customer Contact Centre puts the telephone at the centre of eGovernment
May 16
Macfarlane technology drives customer service improvements at Derbyshire County Council
April 20
Macfarlane virtual contact centre drives higher customer satisfaction for Cumbrian council
April 8
Thanet District Council puts People at the centre of its eGovernment initiative
Feb 1
Barking & Dagenham Direct rings the changes with opening of new contact centre
Jan 25
Macfarlane technology drives service improvements at Colchester Borough Council
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