Macfarlane Telesystems Ltd. - Press Release

Improving lines of communication

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Macfarlane in the News

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Issue Date

Title

2007

Dec 4th

Macfarlane technology improves service quality for Derbyshire citizens

Oct 30th

Macfarlane Telesystems and Q-Max Systems are to host a free one day seminar entitled â€œImplementing Varney: Joined-Up Services Provided by Joined-Up Technologyâ€ on 4th December 2007.

Sept 2nd

Six Tips for Effective Flexible Working.

August 13

Nottingham City Council has created a new
corporate-wide Customer Contact Centre using CallPlus contact centre software

July 11

Argyll and Bute Council turns to VoIP technology to power new Customer Service Centre

July 9

Public services transformation in North East Derbyshire wins top award for Council

May 25

Contact centre investment drives award-winning customer service performance for Staffordshire Connects

May 9

Sevenoaks District Council raises the customer service bar

Mar 16

Joint Honours for Lagan and Macfarlane

Mar 14

Craven Council boosts service performance with investment in new contact centre

Jan 22

Warwickshire Direct's achievements in Shared Services recognised at e-Government National Awards finals

Jan 10

Performance Management programme boosts service quality for South Ribble Council

2006

Dec 5

Tonbridge and Malling Council Opts For Virtual Approach To Customer Service Excellence

Nov 21

Macfarlane contact centre technology assists UK local authorities in reaching e-Government National Awards finals

Nov 3

Northampton Borough Council uses Macfarlane technology to drive service improvements

Oct 25

Macfarlane's Home Working technology improves productivity for Canterbury Council's Customer Service Officers

Oct 3

Macfarlane contact centre technology helps Sefton Council reach CallNorthWest award finals

Sept 1

Rapid and effective Macfarlane and Lagan technology integration helps Lancaster Council reach CIB award finals

July 28

New Contact Centre helps Cambridgeshire County Council offer more streamlined services and improve first call resolution

July 3

New Contact Centre drives service improvements at South Hams District Council

May 2

Bobby Abedeen, a contestant in the recent Channel 4 Military Reality Show 'Escape to the Legion', has joined Macfarlane as Technical Operations Manager

Feb 14

Salisbury District Council improves quality of service to rural areas with investment in virtual contact centre

Jan 9

New Macfarlane software gives local authorities instant feedback on customer satisfaction

2005

Nov 28

Lancaster Council builds customer contact centre after research shows 80% of residents prefer the phone

Nov 23

How technology has helped Terry become the voice of Swale Council

Oct 10

Macfarlane Teleystems appoints Head of Speech Technologies

Oct 6

New Council Contact centre enhances online service for citizens of Canterbury

July 6

Macfarlane Telesystems and Lagan announce CTI and CRM integration

June 29

North East Derbyshire Council's new Customer Contact Centre puts the telephone at the centre of eGovernment

May 16

Macfarlane technology drives customer service improvements at Derbyshire County Council

April 20

Macfarlane virtual contact centre drives higher customer satisfaction for Cumbrian council

April 8

Thanet District Council puts People at the centre of its eGovernment initiative

Feb 1

Barking & Dagenham Direct rings the changes with opening of new contact centre

Jan 25

Macfarlane technology drives service improvements at Colchester Borough Council