Improving lines of communication
[ Products ]
[ Product Overview ]
CallPlus IP - the multi media contact management system
- CallPlus IP is the product of all the knowledge and experience that Macfarlane has gained over the last 15 years of its activities in supplying Contact Centre systems and services.
- CallPlus supports multi-media contacts so that your customers can contact you in whichever way suits them, be it telephone, fax, email, web, text, picture or video message.
- It manages and routes these types of contacts in a unified and intelligent way, thus ensuring optimal efficiency of operation and maximising on agent skills.
- It has been developed using the very latest methodologies and technologies, providing it with robustness, performance, scalability, usability, maintainability and with a depth and breadth of features to enable it to compete on the world stage.
- CallPlus IP supports emerging technologies including Speech Recognition and Voice over IP; can be distributed geographically and supports Virtual Contact Centre operation.
- It adheres to standards making for easy integration with external systems including applications such as CRM, and telephony and IT infrastructures.
- CallPlus has a modular architecture and flexible framework making it possible to add new features quickly and reliably, thereby ensuring that CallPlus IP is always one step ahead.