[ Interactive Voice Response (IVR) ]

Customer Self Service has revolutionised the world of customer service, delivering significant benefits to both customers and customer service operators.

• To customers, Customer Self Service solutions have brought flexible 24/7 service, convenience, privacy, instant access to information - and enhanced customer satisfaction.  
• To service operators, they have brought improved profitability and efficiency - enabling managers and supervisors to free up service agents to deal with more pressing customer demands.

Macfarlane Customer Self Service solutions, delivered through our CallPlus Interactive Voice Response Platform, deliver the convenience and cost-effectiveness of self-service with the reassurance of personal service.  And we will advise you how to get the best out of your system - providing advice on service scripting, user interfaces and menu choices to provide callers with real value and satisfaction.

For a specification of the CallPlus IVR facility in PDF click here