[ Product Overview ]

Macfarlane delivers a comprehensive range of products and services to enhance service quality, improve advisor performance, raise revenues and lower contact centre costs. 

These include:

• CallPlus IP – Macfarlane’s flagship multi media contact management system
• VoIP – connectivity and gateway products to deliver the advantages of IP working without having to replace legacy telecoms equipment 
• SpeechPlus – speech recognition-based solutions for voice dialling and call steering
• Customer Survey – an interactive voice response based solution that gives accurate customer feedback upon completion of a customer call
• Choice-Based Lettings – an automated solution that enables citizens to register interest in a property via phone and SMS, 24 hours a day