[ Product Overview ]

Macfarlane Interact
Macfarlane Interact is a modular set of contact management, self service and business insight applications that have been specifically designed for the public sector and based on our extensive experience of the Now Generation Citizen.

Interact Agent – enables organisations to efficiently and effectively handle interactions with their citizens across voice, SMS, web forms, email and instant-messaging.

Interact Self-Service – enables organisations to automate the services that they provide to their citizens through voice, SMS and email self-service

Interact Citizen Insight – enables organisations to capture and report on why and how their citizens are contacting them and generate valuable citizen insight.