[ Product Overview ]

Macfarlane Interact
Macfarlane Interact is a modular set of contact management, self service and business insight applications that have been specifically designed to enable organisations communicate and interact with the now generation citizen and consumer.

Macfarlane Interact combines ACD, CTI and IVR technologies in a modular software application that can seamlessly integrate into your existing IT and communication environment. This allows organisations of any size to quickly and effectively put in place a fully multi-media enabled contact centre.

Interact Agent – enables organisations to efficiently and effectively handle interactions with their customers across voice, SMS, web forms, email and instant-messaging.

Interact Self-Service – enables organisations to automate the services that they provide to their customers through speech enabled IVR, SMS and email self-service

Interact Citizen Insight – enables organisations to capture and report on why and how their citizens and consumers are contacting them and generate valuable customer insight.