[ SpeechPlus ]

Organisations that are challenged to meet rising customer expectations AND control costs are turning in increasing numbers to automated speech solutions. 

This is because modern speech solutions aren't just effective at enabling organisations to handle more calls without increasing headcount - they can also improve communications by enhancing the caller's experience.  

In addition, they are frequently more effective than traditional Interactive Voice Response systems with callers routed to the right people and departments much more quickly and accurately by saying what they want rather than pressing multiple buttons on their telephone keypads.  Indeed, a recent Harris poll found that a massive 82% of callers preferred the use of speech recognition over menu-driven touch tone systems.

Macfarlane provides a range of high quality automated speech solutions:

• Macfarlane's SpeechPlus Voice Dialler directs calls by name, job title or department to their chosen destination.
• Macfarlane's intuitive and automated Call Steering ensures that even the vaguest of enquiries can be rapidly delivered to the correct person or department.
• Macfarlane's voice-activated Market Survey system enables organisations to conduct customer satisfaction surveys, information campaigns, e-voting, competitions etc - all under your internal control and without the need to engage expensive external agencies.

To download Macfarlane's White Paper on Speech Recognition (PDF) click here