[ About Macfarlane Telesystems ] 

For the past decade Macfarlane have been helping local authorities and the private sector to put in place effective communication strategies and call centre technology to transform the way they engage with their customers.

More local authorities have deployed Macfarlane call centre systems than any other solution to enable them to establish centralised citizen focused contact centres, connecting each and every citizen enquiry with the most effective resource to deal with that enquiry.

Macfarlane are now enabling both local authorities and the private sector to evolve to the next generation of customer interaction embracing multiple media and self-service applications to better serve the Now Generation Citizen and Consumer.