[ About Macfarlane Telesystems ]

For the past decade Macfarlane have been helping local authorities to put in place effective communication strategies and technology to transform the way they engage with their citizens.

More local authorities have deployed Macfarlane applications than any other solution to enable them to establish centralised citizen focused contact centres, connecting each and every citizen enquiry with the most effective resource to deal with that enquiry.

Macfarlane are now enabling local authorities to evolve to the next generation of citizen interaction embracing multiple media and self-service applications to better serve the Now Generation Citizen.