[ Company Profile ]

[ Pioneers in Computer Telephony ]

Macfarlane is extremely proud of its 20+ year history of technical innovation in the contact centre and computer telephony industries.

2009	Macfarlane announces new multichannel Management Statistics module for CallPlus IP
2009	The recording facility within CallPlus IP now incorporates the PCI-DSS facility
2008	CallPlus approved by Cisco for integration to Cisco Call Manager
2008	Macfarlane launches CallPlus into the Housing market. Awarded a contract from Glasgow Housing Association
2008	Macfarlane launches CallPlus into Scotland. First order from Argyll & Bute Council
2007	CallPlus IP launched - a breakthrough multichannel IP contact centre solution
2007	Macfarlane SpeechPlus AutoDialler (with advanced speech recognition) installed across a number of councils
2006	CallPlus implemented within VoIP environments; and certified by Cisco
2006	Staffordshire Partnership selects CallPlus
2005	Macfarlane launches SpeechPlus, an advanced speech recognition platform
2005	Macfarlane announces its 70th Local Authority customer
2004	Lancashire Direct and Cornish Key Partnerships implement CallPlus to provide county-wide virtual contact centres
2003	Further Countywide Partnership wins with Warwickshire On-Line Partnership, and Cambridgeshire Direct
2003	First 150 agent CallPlus system in Local Government implemented at the LB of Lambeth
2002	First county-wide virtual contact centre implemented by Macfarlane for Somerset Direct Partnership
2000	Macfarlane diversifies into the public sector with a number of significant Local Government Contact Centre wins
1997	Major installation undertaken for Telecom Express, a leading audiotext operator
1995	Macfarlane launches CallPlus, Europe's first PC-based contact centre
1993	NetPlus, a network-based multi-application computer telephony platform launched
1987	Macfarlane formed