[ Implementation & Training ]

Macfarlane project teams are highly trained in every aspect of citizen interaction technologies including voice communication, SMS, web forms, email and instant messaging. 

Our solutions are built upon our proven Macfarlane Interaction Suite which we configure to meet the specific requirements of our clients. Our implementation team will work with you to fully define your citizen interaction requirements, self-service applications and reporting requirements. We then ensure your solution is configured and implemented against these requirements.

Macfarlane Interaction Suite comes with many pre-built integrations into the leading housing management, CRM and local authority applications and as such we configure these to enable data to be shared and exchanged between your Interaction Suite and existing applications.

Knowledge transfer is key to ensuring your users get the most out of their Macfarlane Interaction Suite. We tailor our training around your specific deployment and hold classroom based courses in both our London offices or your premises as well as ongoing knowledge transfer to your key personnel.