[ Services Overview ]

Macfarlane combine extensive contact centre experience with significant depth and competence in the call centre solutions that we provide. We can assist with new call centre set-up or to evolve existing call centres into fully integrated multi-media contact centres.

We believes that a productive relationship between customer and supplier – is a collaborative one and as such our team work closely with yours to ensure your requirements are fully met and our solution is delivered in line with your expectations.

Macfarlane's in house engineers and support personnel provide a full range of Implementation and Application Support services. We are not reliant on third party support - ensuring customers receive our full attention at all times.

Service levels range from office hours to a 24 hours x 7 days per week.