Support and Maintenance


Macfarlane has structured ITIL 4 procedures for managing client support with all requests handled by dedicated and fully-trained in-house support personnel.

Support hours can be tailored to customer requirements but the 3 basic options are:

  • 8am-6pm Mon-Fri excl. English Public Holidays
  • 8am-6pm 7 days per week
  • 24 x 7 x 365