[ Support & Maintenance ]

Support service staff and our highly experienced contact centre software development team are all readily available to assist our clients as and when they need our help.

Macfarlane follows a strict set of procedures when taking and resolving support calls, with all support and maintenance performed by Macfarlane's own personnel. This ensures that customers get the maximum level of professional support, as early as possible.

Support service levels range from office hours only, to 24 hours x 7 days per week.