[ Support & Maintenance ]

Help desk staff, support engineers and a highly experienced system development team are all readily available to assist clients if a technical issue arises.

Macfarlane follows a strict set of procedures when taking and resolving support calls, with all support and maintenance performed by Macfarlane's own personnel.  This ensures that customers get the maximum level of professional support, as early as possible.

Service levels range from office hours only, to 24 hours x 7 days per week.