Improving lines of communication
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[ SpeechPlus ]
Speech recognition technology, when used appropriately, has a proven ability to improve both the efficiency and the effectiveness of an organisation's communications; enhancing the caller's experience and ensuring organisations can handle more calls without increasing headcount in key areas.
Businesses and public sector bodies today are challenged not only to meet ever rising customer expectations but also to do so in the most cost-effective manner. Customers the world over have found that automated speech solutions can be considerably more effective than traditional automated IVR phone systems.
Callers can be routed to the right people and departments much more quickly and accurately by saying what they want rather than pressing multiple buttons on their telephone keypads. Indeed, a recent Harris poll concluded that a massive 82% of callers preferred the use of speech recognition over menu-driven touch tone systems.
Macfarlane provides a range of high quality automated speech solutions:
Callers can be routed to the right people and departments much more quickly and accurately by saying what they want rather than pressing multiple buttons on their telephone keypads. Indeed, a recent Harris poll concluded that a massive 82% of callers preferred the use of speech recognition over menu-driven touch tone systems.
Macfarlane provides a range of high quality automated speech solutions:
- Macfarlane's SpeechPlus Voice Dialler directs calls by name, job title or department to their chosen destination.
- Macfarlane's intuitive and automated Call Steering ensures that even the vaguest of enquiries can be rapidly delivered to the correct person or department.
- Macfarlane's voice-activated Market Survey system enables organisations to conduct customer satisfaction surveys, information campaigns, e-voting, competitions etc - all under your internal control and without the need to engage expensive external agencies.