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voice recognition

Biometrics will be the new standard in authentication

When asked about their key issues when dealing with contact centres, consumers often quote the need to provide complex account details to access information as a special grievance. This is especially the case when the process involves giving serial codes, account numbers, passwords and software version numbers etc., requiring the caller to have complex information to hand. This can be difficult at the best of times, and even trickier when that person is on-the-move.

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3 ways speech recognition technology will transform the customer contact landscape

Speech recognition technology is set to totally transform the customer contact landscape with advancements in natural language understanding. This is where you can speak over the phone in a natural way rather than having to provide one word answers to specific questions, and the system will understand what you want.

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