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3 news items you may have missed in June

With June coming to its end, it may be worthwhile to do a quick summary of the news items we shared during this month.

1. How do you turn a customer dialogue into a meaningful conversation?

Your contact centre probably handles thousands of customer interactions, or dialogues, every day. But each dialogue is probably only a small part of the conversation you have with that customer over multiple channels, and over a period of time. Click here to read the full article.

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