Omni-channel Conversation Management has recently grown to become the top Customer Experience (CX) discussion point.
View the Macfarlane Customer Experience Insight Series and discover how Conversation Management can deliver richer, more cost-effective experiences:
- CX Insight Part One: e-Commerce Sales & Delivery
- CX Insight Part Two: IT Help Desk
- CX Insight Part Three: Customer Service
Also, read our Conversation Management eBook to bring yourself up to speed with this important new topic.