With its familiar Microsoft Teams user interface and Dynamics CRM integration, Contact+ adds significant out-of-the-box value to Office 365 users.
Contact+ has been developed using leading technology and the very latest customer communication management concepts and techniques.
The Contact+ SIP telephony interface ensures that integration with voice networks is seamless across all telephony providers.
Six steps to improve customer self-service
Read our guide on best practice for customer self-service. From web-based software agents to phone-based speech interfaces and mass personalisation services.Read more
Macfarlane worked with Serco to ensure the success of the London Cycle Hire contact centre.Read more
A new approach to multi-channel serviceRead more