“Macfarlane has helped us incorporate the latest methods of customer contact to ensure that we are able to meet the needs of our customers now and in the future.”
Dawn Cooper, Head of Customer Service, London Borough of Richmond Upon Thames
“Working with Macfarlane feels like a true partnership. We can pick up the phone and access a team of experts that help us not only achieve our service objectives but also help with wider questions related to customer contact technology.”
Justin Bonnie, Contact Centre Team Leader, Customer Services & ICT, Northampton Borough Council
Macfarlane worked hand-in-hand with Serco to ensure the success of the London Cycle Hire contact centre. In less than five years, this multi award-winning scheme has grown to 720 stations and over 10,000 ‘Boris bikes’.
Macfarlane’s expertise, experience and technology enables Centaur to concentrate on providing excellent customer service and innovative features to its readership and event attendees.