Platform overview

Using our experience over the last 25 years, we have designed and developed Contact+ using the latest technology and thinking in customer communication management techniques.

Unlike many other systems it has been built from the ground up to manage multi-channel interactions and can rightly claim to be one of the few emerging systems that is truly omni-channel in its performance and operation.

This means that the system works in exactly the same way, using the same methods, principles, and processes for all channels, providing benefits for all parties working with the system: customers, agents and supervisors.

Its open architecture and adherence to industry interface standards ensures that Contact+ will always be able to interface with customer applications, thereby streamlining processes and delivering enhanced user productivity.

Delivered as a Microsoft Azure cloud service, Contact+ is totally scalable and distributed, offering customers a high level of security and availability.

The design of the Contact+ platform allows us to respond to your growing and changing requirements by adding new modules and extending capacity.

Our future development is determined by customer feedback in conjunction with our own vision of the future and our ability to leverage technology to continually add value for our customers.

This could include such things as types of contact, integration to new applications or new automated services.

Moreover, we can offer a quick turn-around on customer requests for new features using our UK based in-house development team.

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